Product

The product presented by Royal Office is described in detail and photographed from all angles to provide complete understanding/information. Royal Office reserves the right to show all products as accurately as possible, but we cannot guarantee that the products displayed on the screen are the same as in reality.

Please note that Royal Office reserves the right to change the information in this product as well as in other information materials we offer in order to maintain the integrity of product quality and design.

The buyer is responsible for the correct assembly of the delivered product, strictly following the instructions included in the package.

The pigmentation in some panels may differ slightly from those shown in this place or in this type of material.

Access to all www.royal-office.com products is subject to availability at the time of ordering. In case if the requested item is not available the customer will be informed.

Royal Office retains full ownership of the product until the customer has paid for the products in full.

Prices

All prices on www.royal-office.com are in euros (EUR).

Product prices include delivery costs for orders in Europe. For orders placed outside Europe, delivery costs will be calculated at the time of purchase. The total order costs will be indicated in the last step of the order - its confirmation.

21% VAT is included in all product prices. The customer is responsible for all applicable taxes and fees in accordance with the resident state policy.

The Royal Office ensures that all pricing information at www.royal-office.com is correct, but we cannot guarantee the absence of absolute errors. In the event of a product price error, the Royal Office team will give the customer the opportunity to confirm the purchase of the product at the correct price or, if necessary, cancel the order. In the event that the Royal Office team is unable to contact the customer, the order will be considered canceled.

Royal Office reserves the right to change prices at any time, especially during special offers, promotions, or other marketing events.

Order

The product specification is described in detail in the description of the technical parameters of the product. As well as the price of the product. When the customer selects the product and adds it to the cart and after the customer has reviewed the Terms & Conditions and accepted the delivery terms, the customer chooses the way they want to pay and executes the order. The submitted order is accepted only if the entire purchase procedure has been performed correctly, properly, and completed without errors. After a successful order, the customer receives a confirmation email confirming receipt of the order. In case of any error, please contact the Royal Office Customer Service team.

Order cancellation

Within 2 working days (48h) after placing the order, the customer has the right to change or cancel the order without any additional costs upon receipt of a 100% refund. To successfully change or cancel an order, the customer must contact Royal Office Customer Service via email: info@royal-office.com.

In case of order cancellation, we will send you a cancellation confirmation as soon as the payment is returned.


Payment

In order for the payment process to be considered complete, the requested price must be paid when placing the order. The customer undertakes to pay the total price of the products and the delivery costs (if applicable) as indicated on the Royal Office website. 

The customer pays for his order by credit card, bank transfer, or PayPal.

In case of non-payment, Royal Office reserves the general right to request the return of the ordered goods. Upon Royal Office's request, the customer returns any product for which full payment has not been made. The customer undertakes to pay all related costs.

Orders are paid through our secure payment system, but if you still have any problems, please contact Customer Service by email: info@royal-office.com

Shipping

All orders are delivered to the address specified by the customer in the order form. Please kindly fill in your address correctly to avoid any problems with delivery.

Royal Office has invested a lot of resources to be able to provide free shipping on orders in Europe, but outside of Europe are prices are calculated individually, as the price depends on the total weight, volume, and destination of the order.

Delivery prices outside Europe are calculated according to the volume of the order and the destination. After selecting the products, selecting the delivery country, the system will automatically calculate the delivery price to the country selected for you. If you have any difficulty placing an international order, please contact customer service at info@royal-office.com.

Delivery costs outside Europe must be determined by the customer before the customer confirms the order.

Efficient delivery gets it done on time. Upon receipt of payment, Royal Office will ship the products to the customer between 10-15 business days, unless otherwise specified. Once your order is shipped, you will receive an email with tracking information. Deliveries in Europe should take 21-30 business days and around 30-45 business days elsewhere, to a major destination anywhere worldwide.

Our products are in stock and available for immediate delivery, but upon high demand, we may not have enough stock to fulfill the order. If the ordered product is not available at the moment or it is not in stock, Royal Office assumes the responsibility to inform the customer as soon as possible by indicating when the product will be available. The customer still has a choice - either to wait for the product to be available or to receive a full refund.

The delivery process is considered completed when the products are delivered to the carrier. A delivery note issued by the carrier and dated and signed by the customer will serve as proof of transportation and delivery during delivery.

In case the order is not delivered due to the customer's absence or incorrect address, the products are returned to Royal Office, which reserves the right to refund the customer the order amount after delivery costs.

Custom Clearance Services

When placing an order in the shipment section, there is an additional fee added to locations as Great Britain, Norway, and Switzerland, and here is why: customers coming from Norway are supported by our broker team who take care of handling the export declaration, so the procedure becomes much easier.

Exceptionally, for all Great Britain and Switzerland consumers, we are going to do all custom clearance for you! All the orders going to the area of Great Britain are delivered by door-to-door delivery to the customer without a single involvement towards any document formatting. We're going to take care of all the responsibilities in front of UK custom duties by clearing the goods for the final consumer.

To all other countries except EU, UK, Switzerland and Norway the customer undertakes to independently pay customs duties, VAT, or other taxes related to the import of products into the country of delivery 


Shipping damages

Although all processes are followed and performed perfectly when packaging and shipping the goods, transit-related damage can still occur. All Royal Office shipments are insured against damage or loss. When the order arrives, please check it carefully.

IMPORTANT!
When the carrier delivers the order to you, please carefully inspect the package (s), or the shipment is not damaged by paying extra attention to the package.

If you notice at least the slightest damage to the packaging (scratched, printed, or otherwise damaged box, footprints on the packaging or other), then write the status of the received consignment (paper or electronic) in the consignment note, such as the word "DAMAGED" in the document will indicate that the received shipment has been accepted but has been damaged.

If you notice any damage to any of the packages, please take a photo of the damage and notify Customer Service immediately (within 24 hours) via email at info@royal-office.com for further instructions.

In case of packaging damage, it will be necessary to take the following digital photos, which include:

  • a full-size photograph clearly showing the front and back of the package.
  • a full-fledged photograph of the open package clearly showing the contents of the consignment.
  • close-up photographs of the defect, the specific place where the damage occurred.


We will do what it takes to find a convenient solution for you as soon as possible.

All shipments of the Royal Office are insured, but for the insurance to be valid, it is our responsibility to follow the procedural steps.

If the shipment is damaged, we must register it by marking it in the consignment note and taking digital photos of the place of damage.

You have every right to inspect the package thoroughly before accepting it and do not let the courier stop you. If the word DAMAGE appears on the delivery documents (if there is no special place to write this status, then simply write it next to the signature), then the delivery insurance will take full responsibility if the shipment turns out to be damaged.

If you accept the order without paying attention to the packaging and after signing the acceptance documents, you will notice damage to the packaging, then the shipment insurance does not apply to your shipment due to your negligence and Royal Office reserves the right not to accept complaints against us for a damaged order!

Return

Royal Office offers high-quality products that are handmade. We carefully follow all the processes for the production of each component. Before the products are shipped, all components are inspected at the factory, the quality controller provides additional confirmation that the products are perfect before shipment to our customers.

If you notice any damage to any of the packages, please take a photo of the damage and notify Customer Service immediately (within 24 hours) via email at info@royal-office.com for further instructions. We will do what it takes to find a convenient solution for you as soon as possible.

If the customer is not satisfied with the product after opening the package, the customer still has the opportunity to return the product within fourteen (14) calendar days of receipt of delivery. Before returning the product, the customer must inform Royal Office by e-mail of the intention to return the product. After communication with Royal Office, the customer can send the product back to the specified address. If the customer has not previously contacted us, Royal Office reserves the right to refuse to accept the returned product. Returned goods must be returned in original, undamaged packaging. Royal Office is unable to accept, exchange or refund goods that have not been returned in exactly the same condition as they were purchased.

Royal Office undertakes to refund the product (s) to the customer within thirty (30) days of receipt of the return of the item (s). Shipping costs are non-refundable. Royal Office reserves the right not to be liable for the refund or compensation for lost, stolen, or damaged products.

Warranty

All Royal Office products have an extended warranty, which we are able to provide using high-quality raw materials and handcrafted quality.

If the ordered products have a repairable manufacturing defect or damage caused by the product delivery process, Royal Office undertakes, at its sole discretion, to repair the products by delivering a component for replacement or, as a last resort, refunding the purchase price.

The warranty does not apply to:

  • if the product is damaged by technical external forces (without production or delivery incidents), such as scratches, bumps, bruises.
  • if the products have been modified or repaired by the user or a third party without informing / instructing / supporting Royal Office.
  • errors caused by incorrect assembly/installation of the product and/or its incorrect use.


The warranty only applies to the original purchaser and is valid if the customer has non-transferable proof of purchase.

Confidentiality

Royal Office treats the customer's personal information very carefully, collecting a minimum amount of personal information in order to be able to process and fulfill orders, to be able to deliver products, and process necessary payments or refunds.

Customer contact information is stored only in the Royal Office database and is not available to any third party. Customer contact information is stored for the purpose of sending personal offers and messages at our discretion.

If the customer is not interested in or does not appreciate Royal Office's personal offers or news, then the customer can inform Royal Office in writing by email: info@royal-office.com. By sending such a message, the customer will no longer receive mailings or other types of messages, advertisements. For more information, please look for more detailed explanations here: Privacy Policy


Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of the European Union. Disputes arising in connection with these provisions shall be subject to the exclusive jurisdiction of the courts of European Union.

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