We appreciate you selecting Royal Office. You can count on us to give you a flawless shopping experience. Please take the time to go over our return guidelines.
Return Policy for 30 Days
You have 30 days from the day you received the item to seek a return under our return policy.
The thing needs to fit the criteria listed below in order to be returnable:
- The product must be kept in its original, untouched state in which it was delivered.
- It must be brand new, unused, and tag-free.
- The first package must be undamaged.
- Legitimate evidence of purchase, like a receipt, is necessary.
Launching a Return
Please get in touch with us by email at email@example.com to start a return. If your request to return an item is accepted, you will be given a return shipping label and detailed instructions on how to package and mail the item. Returned items won't be accepted without prior authorization, so please be aware of that.
Please contact us at firstname.lastname@example.org if you have any questions about returns.
Issues and Damages
Upon delivery, we strongly advise you to carefully examine your item. If you receive a product that is flawed, damaged, or misrepresented, kindly let us know right away. This enables us to address the problem quickly and resolve it to your satisfaction.
Non-Returnable / Exceptional Items
The following items are among those that cannot be returned:
- Items that spoil quickly, like food, flowers, or plants
- Special orders or things that can be customized
- Personal care products (beauty items)
-Dangerous substances, combustible liquids, or gases
Please be aware that gift cards and things on sale are not returnable.
We advise taking the following actions for a quick exchange:
- Start a return for the current item in accordance with our return guidelines.
- After the return is accepted, buy the desired replacement separately.
We'll let you know whether your refund has been approved after we receive and examine your returned item. Refunds are instantly sent to your original payment method upon approval. Please give your bank or credit card provider some time to process and post the refund.
We are grateful that you comprehend our return policy and want to work with you once more. Please feel free to email us at email@example.com if you have any additional queries.
Frequently Asked Questions
All designs are produced by a close collaboration between Latvian and Lithuanian companies, which employ specialists with more than 30 years of experience in furniture production. We carefully control production and we pay close attention to all procedural activities by rising quality standards.
Our power core is the king of the wood - massive oak. In the final processing stage, the products are treated with environmentally friendly and non-toxic water-based processing agents. We use wood oils based on natural vegetable oils (sunflower, linseed, soybean, and carnauba, candelilla, etc.) and hard wax mixtures in surface treatment processes.
Oak is the king of the wood. One of the most appreciated and most durable hardwoods out there. The smooth surface and timeless design of oak furniture are a great addition to any home or office. There is an endless amount of alternative material furniture available on the market which means you have to make a wise and far-sighted decision.
Yes, we take your personal information security seriously and have implemented various measures to safeguard it.
We offer various payment options, including credit/debit cards, PayPal, and other online payment methods. You can check the available options during the checkout process.
From time to time, we run discounts and promotions. You can stay updated by subscribing to our newsletter or following us on social media.
Shipping times depend on your location and the shipping method selected. Typically, it takes 7-24 day for delivery.
Yes, we offer free international shipping to Finland, Latvia, Lithuania to all Euroupe.
You will receive a tracking number via email once your order is shipped. You can use this number to track your package's status.
In the rare event of a lost or damaged package, please contact our customer support immediately, and we will resolve the issue.
For common issues, please refer to our troubleshooting guide available in the user manual or on our website's support section.
In some cases, we offer remote assistance to help resolve technical problems.