We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Frequently Asked Questions
All designs are produced by a close collaboration between Latvian and Lithuanian companies, which employ specialists with more than 30 years of experience in furniture production. We carefully control production and we pay close attention to all procedural activities by rising quality standards.
Our power core is the king of the wood - massive oak. In the final processing stage, the products are treated with environmentally friendly and non-toxic water-based processing agents. We use wood oils based on natural vegetable oils (sunflower, linseed, soybean, and carnauba, candelilla, etc.) and hard wax mixtures in surface treatment processes.
Oak is the king of the wood. One of the most appreciated and most durable hardwoods out there. The smooth surface and timeless design of oak furniture are a great addition to any home or office. There is an endless amount of alternative material furniture available on the market which means you have to make a wise and far-sighted decision.
Yes, we take your personal information security seriously and have implemented various measures to safeguard it.
We offer various payment options, including credit/debit cards, PayPal, and other online payment methods. You can check the available options during the checkout process.
From time to time, we run discounts and promotions. You can stay updated by subscribing to our newsletter or following us on social media.
Shipping times depend on your location and the shipping method selected. Typically, it takes 7-24 day for delivery.
Yes, we offer free international shipping to Finland, Latvia, Lithuania to all Euroupe.
You will receive a tracking number via email once your order is shipped. You can use this number to track your package's status.
In the rare event of a lost or damaged package, please contact our customer support immediately, and we will resolve the issue.
For common issues, please refer to our troubleshooting guide available in the user manual or on our website's support section.
In some cases, we offer remote assistance to help resolve technical problems.